Frequently Asked Questions
Everything you need to know about shopping with camel active Malaysia
What are the shipping costs and delivery times within Malaysia?
We offer standard shipping across Malaysia. West Malaysia deliveries typically take 3-5 working days, while East Malaysia may take 5-10 working days. Shipping fees are calculated at checkout based on your location and order weight.
What is your return and exchange policy?
We accept returns and exchanges within 14 days of receiving your order, provided the items are unworn, unwashed, and have all original tags attached. Please note that certain items like innerwear are non-returnable for hygiene reasons.
How do I determine the right size for camel active apparel and footwear?
Each product page includes a detailed size guide. Our sizes generally follow international standards, but we recommend measuring yourself and comparing it to our chart to ensure the perfect fit for your outdoor adventures.
Which payment methods do you accept?
We accept a variety of secure payment options including major credit/debit cards (Visa, Mastercard), FPX online banking, and popular e-wallets available in Malaysia.
Are the products sold online authentic camel active gear?
Yes, this is the official camel active Malaysia online store. All products sold here are 100% authentic, designed for durability and comfort to meet the brand's global quality standards.
Can I track my order after it has been shipped?
Once your order is dispatched, you will receive an email notification containing a tracking number and a link to the courier's website so you can monitor your package's journey.